Our Payment Policies
Payment can be made online using Visa, Mastercard, or redemption of Skating Credits only. Payment will be accepted in full, or by installments when indicated in shopping cart at checkout.
If a member account is past due by 45 days, the club will disallow online registration for all family members for future programming until the account is paid in full, or alternative payment arrangements are made with the board.
Declined recurring credit card payments or NSF cheques will be subject to a $35 fee and skating will be interrupted until all outstanding payments are brought up to date.
If you are joining the program late, a pro‐rated session fee is provided if space permits.
CanSkate - Refunds will be offered only prior to the fourth session scheduled for the skater. A request for a refund along with explanation must be made in writing to the Board of Directors and received before the start of the fourth session. The amount of the refund, if any, will be as follows:
Total Amount of Fees Paid LESS Skate Canada Fee ($45) LESS $25 administration fee LESS prorated amount of fees for sessions occurring prior to date of delivery of the written request for refund.
STARSkate - no refunds will be given once skater has stepped on the ice on their first skate day of the season.
Medical Refund - within 30 days of injury or 4 weeks of missed ice time, a request must be submitted in writing to the Board of Directors detailing the refund request along with a doctor's note. Refund or Credit given is at the discretion of the Board. A $25 service fee will apply.
Refund/Credit Policy with COVID Considerations - Because of the uncertainty of the times in which we are living, prorated credits to account will be allowed for all skating programs if the Municipality of Chatham-Kent, the Government of Ontario or the Government of Canada declares a state of emergency due to COVID 19. If this results in arenas being closed or skating programs are cancelled for the Tilbury Figure Skating Club, accounts will be credited for the amount of time that the participant is not allowed to attend. The $45 Skate Canada fee and club admin fee are non-refundable for any reason.
Make Up Sessions
We are unable to offer make‐up sessions. There will be no refunds due to lost time as a result of holidays, inclement weather, competitions, test days, play downs, tournaments or other events required for the operation of our club or of those with whom we share the Centre.