Rules & Regulations
The Tilbury Figure Skating Club is an active member of the Skate Canada organization, and we strive to adhere to the rules and regulations as stipulated by Skate Canada. We encourage you to consult Skate Canada's website (www.skatecanada.ca) for more information. As a skating club, we also have our own set of rules and regulations which must be followed by all members of our club. Please consult the following for more information.
All members and participants are governed by the Tilbury Figure Skating Clubs and arenas Rules and Regulations. Each participant is responsible to ensure they have read the rules and regulations and will abide by them at all times.
By registering, members and participants agree that they have read, acknowledge and consent to abide by the Tilbury Figure Skating Club Policies, Procedures, Rules and Regulations, and Publicity Consent and Release as determined by Skate Canada, and the Board of Directors, and as posted on the club website.
Tilbury Figure Skating Club, its board members, coaches, and volunteers are not responsible for any accidents, injuries or loss of personal belongings either on or off the ice. All Parents/Guardians are responsible for their children while at the arena. Do not leave your children unattended. The Club is not responsible to provide child supervision.
MEMBERS IN GOOD STANDING All Tilbury Figure Skating Club members must be members in good standing. This means that all fees including registration, coaching, test day, competition or other fees are paid in full at the time of registration unless indicated otherwise if installments have been authorized by club administrators.
MEMBERS IN ARREARS Members in arrears will not be permitted to take part in any club activity and ice privileges will be revoked until monies are paid in full. Fees for tests, competitions, etc., must be paid at the time of registration when the forms are submitted.
Tilbury Figure Skating Club values the privacy of our club members and customers. This privacy statement serves to disclose the privacy practices of this website, www.tilburyfsc.uplifterinc.com
COLLECTION AND USER OF INFORMATION
Tilbury Figure Skating Club limits the information we collect about our customers to only what is required, both by the Municipality of Chatham-Kent for ice allocation policies and by the Skate Canada organization for being an active member of a figure skating club. Tilbury Figure Skating Club will collect personal information such as names, addresses, email addresses, phone numbers, etc. through your registration and membership with our club, both of which are voluntary and may be canceled at any time.
Tilbury Figure Skating Club will use this information in order to:
Communicate information relating to the operation and promotion of our club with our members and program participants (i.e., member communications, organization details, current and future program information, club communications, event promotion and details, volunteer information, etc.);
Arrange for instruction and encourage the practice and enjoyment of figure skating;
Help organize and operate competitions and show performances;
Communicate with prospective members about any and all club-related information;
Enable our club committee and administrative staff to administer business activities, programs, and registrations (i.e., through completing program and event registrations, responding to questions, informing members about upcoming events, etc.);
Register your membership with club-associated governing bodies to which you consent (e.g., Skate Canada).
RELEASE OF INFORMATION Tilbury Figure Skating Club does not sell, rent, or exchange identifiable client information with any third party except as described herein or as you may otherwise consent. All information gathered by Tilbury Figure Skating Club is kept strictly confidential. We respect your privacy and confidence as a valued member of our club. Tilbury Figure Skating Club may also provide your personal information where we are required or permitted to do so by law.
Complaint Policy and Procedure
COURTESY AND RESPECT
You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff, board members and volunteers dealing with your complaint with the same courtesy, respect and fairness. Please find below the process to follow regarding complaints.
Club volunteers will not tolerate threatening, abusive or unreasonable behaviour by any complainant. Such situations are rare, however, should they happen, we will cease communication with the complainant immediately and will inform the appropriate authorities as necessary.
All complaints must be submitted in writing, verbal complaints will NOT be considered.
The complaint must be presented with a proposed solution to the problem.
For any complaint which involves a parent, skater or member of the board of directors, the complaint must be submitted to the club president who will be responsible for bringing the matter to the board. Verbal complaints will NOT be considered.
HOW TO MAKE A COMPLAINT The Tilbury Figure Skating Club is a volunteer-run organization. We are dedicated to the sport of skating and the continued existence and success of our organization. If any member has an issue that needs to be addressed, please bring it forward in writing. All members (parents, skaters, coaches) are welcome at any general executive meeting. It is our goal to address any and all issues in a timely and satisfactory manner. There are also numerous opportunities to get involved in the Tilbury Figure Skating Club executive if you would like to take part in decisions affecting your Skating Club.
Please do not contact us through Social Media with complaints or concerns as those avenues are not monitored regularly.
For complaints involving the Tilbury Figure Skating Club Board of Director, volunteers, coaches, programs assistants or skaters
Mail at P.O. Box 274, Tilbury Ontario NOP 2L0
For complaints involving the Municipality of Chatham-Kent, Arena Ice rink/facilities, etc: